Tuesday, 15 December 2020

ASDA

 Because of Toms illness and all of the 'business' that's going on we have a regular delivery slot with Asda.
Granted we don't order  huge amount each week but things like cat food coke, milk etc are heavy for us to carry and I am glad of the delivery each week.

They obviously think that we will be able to carry shopping for the next two weeks as my slot has stopped until 4th January.

They are too busy with Christmas orders to deliver ours and I'm quite sure that I will not get a slot before Christmas now.

That's nice and caring of them isn't it?

Money comes into the equation once again. 
I'm sure that if I had been doing a really big shop with them each week we would still have our slot.


19 comments:

  1. Sounds like you should compose a complaints letter or email to head office Briony? That's terrible service.

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  2. Perhaps you could get someone else to deliver and forget ASDA? Would serve them right to lose your custom altogether.

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  3. Oh, that's annoying. Is there someone you can ask for help with carrying stuff? If I were there I'd do it!

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  4. That's a shame obviously it is all about the money as usual. I would be writing to complain. The same thing has happened to my friend but with Tesco she intends hopping elsewhere from now on but it looks like they must all be the same.

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  5. Daughter has a weekly delivery with them every week this year, they cancelled her December deliveries and did not tell her. She has a core order which she adds to, and only found our when she could not find her next order, so much for customer loyalty and service.

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  6. That is mean and on top of it, it is ok to continue with them after 4th Jan. Cold and calculating!! I'll echo what northsider has commented here complain and move to another store! stay safe Amanda x

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  7. I agree with Northsider, you should complain.

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  8. I have never heard of them, so had to look them up. Turns out I am not as stupid as I thought, since it is in England. Obviously they did not think ahead and were not prepared for this, how unkind of them! I know we all want to know, what will you do now for groceries???

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    Replies
    1. My son will help out and we have loads in the cupboards Ginny, it's just the unfairness of things like this.

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  9. We couldn’t get a Tesco slot but have found Sainsbury’s ones.I don’t know whether you have Iceland but slots there are usually available and the Coop.
    I havn’t been in a supermarket since March and miss not being able to select my own vegetables and fruit.I must admit I have made a few mistakes with sizes on line!!!

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    1. I've made mistakes as well, like 4 cauliflowers, lol
      Briony
      x

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  10. Well that just isn't very nice of them.

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  11. Try ringing local council. They should be able to provide volunteers to get shopping for you, although you should be able to continue with vulnerable slots from asda.

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    Replies
    1. Apparently other shops are doing the same, just greed. I'll manage okay because Matt will help us out.

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  12. I agree that you should right to whoever is in charge there. That is not right at all. Glad you have a "Plan B" with your son to help out.

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  13. That really does not seem fair or right, could you try and get in touch if it is at all possible, and hopefully something can be sorted! Fingers crossed.

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  14. I would suggest a letter to the Editor of your local paper.

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  15. You would think that Christmas demand would not come as a surprise to their delivery planners. And with so many people out of work in lockdowns there must be no shortage of folk willing to take on a short term delivery contract over the Christmas period. Short-sightedness all round. The lack of personalized service from real people who genuinely care about their customers will eventually create business opportunities for people who do understand service and customers.

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  16. So your grocery runs it's own delivery service?
    Here in the US our grocery does not do the delivering, but has a contract with an independent delivery service. We have a year's subscription. It is so handy during this covid pandemic. Also Zip and I don't have the energy to lug groceries any more. I love the delivery right to our back door!

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